March 2014 - U-Direct

March 2014


Building Real Rapport Through Telemarketing

Many business that use telemarketing, whether it’s in-house or outsourced, have the wrong idea of building real rapport.  This may not be true in all cases but is certainly a problem with the majority.  However, the real problem is that many of these telemarketers don’t…

business woman yelling at phone

Say No to Annoying Telesales

Telesales and telemarketing has such a bad name in the UK nowadays and it’s easy to see why.  The cheesy sales people who pressure you into buying something, the over friendly and irritating caller not getting to the point and not just telling you what…

Important date or meeting appointment reminder concept thumbtack

3 Tips for Making the Best Appointments

Whether you make appointments for yourself or for a colleague, the quality of the appointment is the most important thing.  Most people would prefer 5 perfect appointments than 10 rubbish ones.  So how do you get that quality every time? If you are making appointments…